Frequently asked questions

In the following you will find a collection of frequently asked questions concerning the EXAM 11 software and their solutions.


Where do I find the EXAM 11 database version?

You will find the desired information under "About EXAM 11" in the top left corner of the EXAM 11 window.


How often can I install EXAM 11?

You can install EXAM 11 on two devices, provided that only you as the license holder will be using it.


How do I start EXAM eAcademy or EXAM Online on Windows 8?

On Windows 8 you have to start the Internet Explorer in compatilility mode to access either EXAM eAcademy or EXAM Online. To start the Internet Explorer in compatibility mode just click on the icon shown on the left.


Flash Player not found

Some learning material uses flash animations. To show these, the Adobe Flash Player version NPAPI has to be installed on the system. It can be downloaded for free at and installed without problems in addition to any already installed standard version of Adobe Flash Player. Please:

  1. choose your operating system
  2. set the version to "FP xx for Firefox - NPAPI" (regardless which browser you are using)
  3. deactivate the checkbox for optional addon installs (e.g. McAfee) if applicable
  4. download and install the flash player


Can I install EXAM 11 on a third device or rather how can I switch one of my installations to a new device?

You can install EXAM 11 on up to two devices at a time.

To switch an installation to a new device you simply have to reset your activations on our website. Go to "Customer Service", login with your e-mail address and password and click on "Activations".


How can I install EXAM 11 on my Mac?

The following tutorial will show you all steps necessary to install EXAM 11 on your Mac.


How can I run EXAM 11 with administrative rights on a Windows PC?

If you need to, just make a right click on the EXAM 11 icon on your desktop and select "Run as administrator".


Can I install EXAM 11 on an iPad or iPhone?

EXAM 11 is running on Windows, MAC OS X and iOS (iPad). Unfortunately the software cannot be installed on an iPhone.


How do I install EXAM in my iPad?

You can use our EXAM software on your iPad starting with version EXAM 11, purchased October 2014 or later.

Please log into our customer service area at Under "My Programs" you will find an EXAM iPad button that takes you to the Apple Appstore. Please follow the instructions there to install the app. Once the EXAM app is downloaded, open the app and log in using your credentials (button on the top right). The app now synchronizes your data and is then ready to use.


How do I install EXAM 11 on Windows 8?

To download the installer for EXAM 11 you have to use the Insternet Explorer from your normal desktop view. Do not start the Internet Explorer from the "tile-view".


For which version of EXAM do I get support?

You will get support for the newest version (EXAM 11) only. Older versions are not supported anymore (e.g. EXAM 10.2).


For which version of EXAM and how long do I get updates/upgrades?

Depending on which update period you purchased you will get updates for either 12, 24 or 36 months for your version of EXAM 11.


Are there any discounts for end customers, flight clubs or flight schools?

Since we offer a great variety of low-priced software bundles there are no further discounts for end customers available.

From time to time we offer additional discounts for flight clubs and flight schools so please do not hesitate to contact us for further information.


Where can I file suggestions to improve the PPL questionnaire?

The PPL questionnaire has been prepared under the leadership of German Aero Club (DAeC), together with specialists from all areas of aviation. All parties have carefully and conscientiously reviewed the questions and answers. But should any errors be detected, you may send your notice via email to


Do you have some advices concerning the ATPL, CPL and IR examination (Luftfahrt Bundesamt)?

The following link contains numerous advices concerning the theoretical examination. We recommend you to inform yourself properly prior to your examination.


Which examination software is used by the regional aviation authorities (Landesluftfahrtbehörden)?

The following aviation authorities are using the EXAM Net system for their examinations:


  • Braunschweig / Wolfenbüttel
  • Bremen
  • Darmstadt
  • Dresden
  • Düsseldorf
  • Frankfurt Hahn
  • Freiburg
  • Hamburg
  • Karlsruhe
  • Kassel
  • Kiel
  • Münster
  • München
  • Nürnberg
  • Oldenburg
  • Stuttgart
  • Schwerin
  • Tübingen
  • Weimar