Frequently asked questions
In the following you will find a collection of frequently asked questions concerning the EXAM software and their solutions.
Where do I find the EXAM database version?
You will find the desired information under "About EXAM" in the top left corner of the EXAM window.
How often can I install EXAM?
You can install EXAM on two devices, provided that only you as the license holder will be using it.
How do I start EXAM eAcademy or EXAM Online on Windows 8?
On Windows 8 you have to start the Internet Explorer in compatilility mode to access either EXAM eAcademy or EXAM Online. To start the Internet Explorer in compatibility mode just click on the icon shown on the left.
What is required to start EXAM Online and EXAM eAcademy on my Mac?
To run EXAM Online or EXAM eAcademy on your Mac you need to install Java first. You can download Java for free at www.java.com. To allow the application on your Mac, select “No restrictions” for App-Downloads in your security configuration.
Can I install EXAM on a third device or rather how can I switch one of my installations to a new device?
You can install EXAM on up to two devices at a time.
To switch an installation to a new device you simply have to reset your activations on our website. Go to "Customer Service", login with your e-mail address and password and click on "Activations".
How can I install EXAM on my Mac?
The following tutorial will show you all steps necessary to install EXAM on your Mac.
How can I run EXAM with administrative rights on a Windows PC?
If you need to, just make a right click on the EXAM icon on your desktop and select "Run as administrator".
Can I install EXAM on an iPad or iPhone?
EXAM is running on Windows, MAC OS X and iOS (iPad). Unfortunately the software cannot be installed on an iPhone.
How do I install EXAM in my iPad?
You can use our EXAM software on your iPad starting with version EXAM, purchased October 2014 or later.
Please log into our customer service area at www.peterssoftware.de. Under "My Programs" you will find an EXAM iPad button that takes you to the Apple Appstore. Please follow the instructions there to install the app. Once the EXAM app is downloaded, open the app and log in using your www.peterssoftware.de credentials (button on the top right). The app now synchronizes your data and is then ready to use.
How do I install EXAM on Windows 8?
To download the installer for EXAM you have to use the Insternet Explorer from your normal desktop view. Do not start the Internet Explorer from the "tile-view".
For which version of EXAM do I get support?
You will get support for the newest version (EXAM) only. Older versions are not supported anymore (e.g. EXAM 10.2).
For which version of EXAM and how long do I get updates/upgrades?
Depending on which update period you purchased you will get updates for either 12, 24 or 36 months for your version of EXAM.
Are there any discounts for end customers, flight clubs or flight schools?
Since we offer a great variety of low-priced software bundles there are no further discounts for end customers available.
From time to time we offer additional discounts for flight clubs and flight schools so please do not hesitate to contact us for further information.
Where can I file suggestions to improve the PPL questionnaire?
The PPL questionnaire has been prepared under the leadership of German Aero Club (DAeC), together with specialists from all areas of aviation. All parties have carefully and conscientiously reviewed the questions and answers. But should any errors be detected, you may send your notice via email to firstname.lastname@example.org.
Do you have some advices concerning the ATPL, CPL and IR examination (Luftfahrt Bundesamt)?
The following link contains numerous advices concerning the theoretical examination. We recommend you to inform yourself properly prior to your examination.
Which examination software is used by the regional aviation authorities (Landesluftfahrtbehörden)?
The following aviation authorities are using the EXAM Net system for their examinations:
- Braunschweig / Wolfenbüttel
- Frankfurt Hahn
Links to FAQ questions